BusBuddy Privacy Policy

Introduction

BusBuddy is a mobile application that provides real-time bus arrival information for Assam University, Silchar. This privacy policy will explain how BusBuddy ("we," "us," or "Our") use the personal data we collect from you when you use our application.

Please read this privacy policy carefully. If you do not agree with this privacy policy, please do not use our application.

Personal data we collect

  • Identity: Name, Email, Phone number, photo, University ID card (if uploaded).
  • Device Information: Device ID, Device Model, Device OS, security Patch date, etc.
  • Location Information: GPS location.

Location Information

  • Foreground Location: With your permission, we collect your location information when you use the app to display your location on the map. This location data is not stored by us.
  • Background Location (Driver Interface only): Drivers who opt-in to the driver interface grant permission for background location access. This allows the app to track the driver's location and share it with the student interface in real-time. Only the last updated data is stored.

Permission Information

BusBuddy requires the following permissions to function properly:

  • ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION: To show the user location on the map.
  • FOREGROUND_SERVICE (Driver interface only): To enable background location sharing of the bus.
  • INTERNET: To communicate with the server and provide features like the map and bus schedule.
  • ACCESS_BACKGROUND_LOCATION (Driver/volunteer interface only): To enable background location sharing of the bus.
  • POST_NOTIFICATION: To show notifications about the bus arrival or other relevant information.
  • WAKE_LOCK: To keep the device awake while tracking location in the background.
  • FOREGROUND_SERVICE_LOCATION: To enable location tracking in foreground service.
  • USE_FULL_SCREEN_INTENT: To display full-screen notifications when necessary.
  • SCHEDULE_EXACT_ALARM: To schedule precise notifications for bus arrival times.

How do we collect your data?

You directly provide BusBuddy with most of the data we collect. We collect data and process data when you:

  • Register through the app and webpage.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via the app.
  • Use our application.
  • Location data is collected when you use the map inside the app.
  • BusBuddy uses Mapbox API for the map. It may collect your location data, and we are not responsible for that. Read the Mapbox privacy policy here for more information.

How will BusBuddy use your data?

  • Process your registration, manage your account.
  • Authenticate the user and provide the service.
  • Use location data to show the bus and user location on the map.
  • Provide background location services (only on the driver side) for continuous location sharing to the Student interface.
  • Prevent fraud, abuse, and cyber attacks.
  • Market BusBuddy services.
  • Improve the service and user experience.
  • Comply with legal and regulatory obligations.

To whom BusBuddy may disclose personal data

  • If BusBuddy has a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request, (b) enforce applicable Terms of Service, including the investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security, or technical issues, or (d) protect against harm to the rights, property, or safety of BusBuddy, its users, or the public as required or permitted by law.
  • BusBuddy may disclose personal data to third parties who provide services to BusBuddy, such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, and other services.

How do we store your data?

BusBuddy securely stores data in a firestore database and firebase real-time database. All data stored in the database is encrypted. If a user does not log in or use BusBuddy services for more than 6 months, we will delete the user data from our database.

Your Rights

  • You can update your account information.
  • You can request to view or delete your data.
  • You have control over your personal information.

Security

We take reasonable steps to protect your information from unauthorized access, use, alteration, or destruction. We use encryption to protect your data. We also use secure socket layer (SSL) and Hypertext Transfer Protocol Secure (HTTPS) to protect the data transmitted to and from our server. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, BusBuddy cannot ensure or warrant the security of any personal data it receives.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page https://www.busbuddy.top/privacy.

Contact Us

BusBuddy would love to hear any questions, concerns, or feedback about this privacy policy. If you have any questions about this privacy policy or the data we hold on you, please do not hesitate to contact [email protected].

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